Kleinfeld Bridal Party Returns

We hope you love your purchase, but if you are not satisfied, we accept returns for a refund or store credit!

The standard return policy for special occasion dresses is "no returns", but we love our customers and want to go above and beyond.

Most of our products are returnable for a refund or store credit. Please read below for more details.

Kleinfeld Bridal Party

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We hope you love your purchase, but if you are not satisfied, we accept returns for a refund or store credit. You can receive a refund on all products except those marked "Special Order" "Sale" or "Final Sale". All items marked "Special Order" or "Sale" may be returned for store credit only. Final Sale items cannot be returned or exchanged.

No restocking fee -- EVER!

Please Note

You must request a return authorization number from us within 14 days after receiving your order.

Once we receive your package, it can take 5-10 business days to process your refund/store credit.

If you need an exchange that is time sensitive due to an upcoming event, please let us know ASAP and we can offer you alternate options.

All items must be returned in the original condition as received.

Store Credit

You can receive store credit on all products except for those marked Final Sale, equivalent to the total value of your product purchase. Store credit is valid for five years after the issue date. Store credit is considered a payment method and can only be used for purchasing merchandise, it cannot be used towards shipping costs.

To use your store credit, enter the code in the box called "Promotional Code" in your Shopping Bag. Click the button called "Apply Code" to see the new adjusted price once the code has been applied.


If you use Kleinfeld Bridal Party’s prepaid shipping label, a $10 shipping fee will be deducted from your refund or store credit amount.

Return shipping labels are issued to U.S. Continental customers only.

All international customers are responsible to pay any and all fees when shipping back an item. (Duties, taxes, brokerage fees, etc).


Once your sample dresses arrive, you have 3 days to try them on with your bridal party and send them back. 

Return your samples in just 5 easy steps!

  1. Request a Return Authorization number.  
  2. Tell us your thoughts! Fill out a brief survey about our program. 
  3. Pack all samples in the original box (if possible) or a new box. 
  4. Print and attach the pre-paid shipping label. 
  5. Mail it back. 

Don’t forget to place an order for the styles you love! 
To return a Try at Home order, please click here.

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Email kleinfeld Bridal Party: Returns@kleinfeldbridalparty.com